Refund policy

Return and Refund Policy

All Sales Are Final

Due to the collectible and market-sensitive nature of trading cards, sealed products, memorabilia, and related merchandise, all purchases made through CardCore Kai are final.

We do not accept returns, exchanges, or cancellations due to:

A change of mind
Buyer’s remorse
Market-value fluctuations
Condition concerns that were visible or disclosed in the product listing
Duplicate purchases
Purchasing the wrong item
Personal preferences regarding card centering, print quality, packaging, or manufacturer variations

Please review all product descriptions, photographs, prices, quantities, and condition details carefully before completing your purchase.

Trading Card Condition

CardCore Kai makes every reasonable effort to accurately photograph and describe each item. Raw, ungraded cards are not guaranteed to receive any particular grade from PSA, Beckett, CGC, SGC, or another grading company.

Minor manufacturing imperfections may be present in sealed products or cards, including print lines, surface marks, imperfect centering, corner wear, or packaging variations. These characteristics do not automatically qualify an item as damaged or defective.

Damaged, Incorrect, or Missing Items

Please inspect your order as soon as it arrives.

You received the wrong item
An item is missing from your order
Your order arrived damaged
The item is materially different from its description

Your message must include:

Your name and order number
A description of the issue
Clear photographs of the item
Photographs of the shipping box and packaging
A photo of the shipping label when applicable

Do not discard the item, shipping box, or packaging until the claim has been resolved.

Approved claims may be resolved through a replacement, store credit, partial refund, or refund at CardCore Kai’s discretion, subject to product availability and applicable law.

Unauthorized Returns

Items returned without prior written approval will not be accepted or refunded. CardCore Kai is not responsible for unauthorized returns or return-shipping expenses.

Order Cancellations

Orders begin processing shortly after they are placed. We do not guarantee that an order can be changed or canceled after checkout.

Submitting a cancellation request does not mean the cancellation has been approved.

Shipping Issues

CardCore Kai is not responsible for delays caused by the shipping carrier, weather, incorrect or incomplete addresses supplied by the customer, or other circumstances outside our control.

Customers are responsible for ensuring that their shipping information is accurate before completing checkout.

Manufacturer Defects

Issues involving factory-sealed products, including missing cards, damaged cards inside intact packaging, incorrect contents, or manufacturer quality-control concerns, may need to be addressed directly with the product manufacturer.

We will provide reasonable purchase documentation when available but cannot guarantee the outcome of a manufacturer claim.